Student Complaints

When students, including dual enrolled and eLearning students, encounter problems or issues that have not been independently resolved among all involved parties, students have the right to initiate a formal complaint with CLCC administrators. All formal complaints must be written using the official Student Complaint Form (paper or online version) by following the steps below:

1. Instructional complaints on the Wesson Campus should be directed to the Dean of Academic Instruction or the Dean of Career, Technical and Workforce Education. Instructional complaints on the Natchez campus and Simpson County Center should be directed to the Vice Presidents.
2. Non-academic complaints on the Wesson Campus should be directed to the Dean of Student Services. Non-academic complaints on the Natchez campus and Simpson County Center should be directed to the Vice Presidents.
3. eLearning students, including online dual-enrolled students, may submit complaints electronically via the Student Complaint Form at www.colin.edu/eLearning.
4. Students should express the nature of the complaint and pertinent information on the college’s Student Complaint Form and submit the completed form to the appropriate person listed above. Student complaints must be filed no later than the end of the following semester after the issue in question occurred.
5. The college representative receiving the complaint will either process the complaint or refer it to the appropriate person for processing. All student complaints will be processed and final determination will be made by college personnel who are not directly involved in the alleged problem. All student complaints will be processed within 60 working days or sooner depending upon the nature and circumstances of the complaint.
6. Students have a right to due process for any grievance. If the student is not satisfied with the resolution of the grievance, the student may then appeal to the President in writing within three (3) days of the previous decision. Any student who does not submit a written appeal by that date forfeits any further consideration in this matter. The President’s decision will be final.
7. No adverse action will be taken against the student filing the complaint by college personnel as a result of the complaint.
8. For complaints regarding Sexual Harassment, Title IX, or Section 504 directives, students must refer to the Sexual Harassment policy in the College Catalog.

Complaint to the State

After exhausting the college’s grievance policy, a student who did not receive a satisfactory resolution at the college may follow the State complaint process of the Mississippi Commission on College Accreditation (MCCA). Information can be found at http://www.mississippi.edu/mcca/student_complaint_process.asp

Students who wish to initiate and file a complaint at the State level must do so at the website above. Please note that according to the MCCA policy, in order for an investigation to be initiated, the student must have exhausted all available grievance procedures established by the Institution.